FAQs

Frequently Asked Questions

What are your shipping times?

  • United States: Standard delivery typically takes 5–8 business days.
  • International Orders: Delivery times range from 7–14 business days, depending on destination and customs processing.

Do you provide order tracking?

Yes. Tracking information is uploaded as soon as your order is processed and shipped. You can track your order anytime through our Track Your Order page.

Do you ship internationally?

Yes, we offer international shipping to most countries. Shipping times and availability may vary by region.

What is your return policy?

We accept returns within 30 days of delivery. Returned items must be unused, in their original condition, and in the original packaging.

How do I initiate a return or request a refund?

To start a return or request a refund, please contact our customer support team at valtheramxp2@gmail.com with your order number and reason for return. We'll guide you through the process.

Which payment methods do you accept?

We accept the following secure payment options:

  • Major credit and debit cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay

Can I change or cancel my order after placing it?

If you need to modify or cancel your order, please contact us immediately. While we aim to process orders quickly, we will do our best to accommodate your request if the order has not yet been shipped.

Are your products safe and high quality?

Yes. All of our products are carefully selected and quality-tested to ensure they meet the needs of both pets and their owners. We prioritize safety, durability, and comfort in everything we offer.

What if an item I want is out of stock?

If a product is currently unavailable, you can sign up to be notified when it's back in stock. Alternatively, feel free to reach out to our team for estimated restock dates or similar product recommendations.

I didn’t receive my tracking number. What should I do?

If you haven’t received tracking information within a few days of placing your order, please check your spam or promotions folder. If it’s still missing, contact our support team for assistance.

My order hasn’t arrived—what now?

If your order hasn’t arrived within the expected delivery window, please check your tracking number first. If there are any issues or delays, contact us so we can investigate and assist you further.

Our support team is available and happy to help with any questions or concerns.

Email: valtheramxp2@gmail.com

At Pet Pals City, your satisfaction—and your pet’s happiness—are our top priorities. Thank you for trusting us!